Product pages answered none of the buying questions.
Metal, purity, weight, length options, clasp type, care, warranty — the facts that decide a jewellery purchase were missing or hidden. The page showed a price and hoped.
UNIBRIGHT SOLUTIONS · UI/UX · CASE STUDY
43% More Add-to-Carts with a Trust-First UX Redesign
We redesigned Imperial GLD’s luxury jewelry shopping experience with trust-focused product pages, mobile-first UX, and a simplified checkout, increasing add-to-cart rates by 43% and reducing mobile checkout drop-off by 31%.
+43%ADD-TO-CART
−31%DROP-OFF
6TRUST SIGNALS
3TAPS TO BUY
01 / THE PROBLEM
The Problem
Imperial GLD sells serious pieces. A solid rope, a Cuban link, an iced-out chain — items people spend hundreds, sometimes over a thousand, to own. Buying one is a considered decision. The store treated it like an impulse.
The product pages looked like any low-cost catalogue: a photo, a price, a buy button, and little else. For a $19 item that is fine. For a $900 chain it leaves every real question unanswered. Is the gold solid or plated? Will it tarnish? What is the clasp like? How heavy is it in the hand? Can I return it if it is not right? None of that was on the page, so the shopper did the only thing left to do. They left to think about it, and most did not come back.
On a phone it was worse. The images were small, the specs were buried, and the checkout asked for too much before it showed the total. A buyer holding their card got cold somewhere between the product and the payment.
REVIEW
What Our Review Found
We watched real sessions, walked the buying path on a phone, and compared the pages against how people actually shop for jewellery. Six problems.
Photography did not do the piece justice.
One flat image per product, no scale, no on-body shot, no zoom. For jewellery the picture is most of the sale, and there was not enough of it.
No reason to trust a first-time store.
No return policy in view, no material guarantee, no reviews, no “ships insured.” A stranger being asked for $900 needs a reason to believe, and none was offered.
The mobile gallery fought the shopper.
Small images, awkward swiping, and specs pushed far down the page. Most visitors were on a phone and the phone was the worst experience.
Checkout asked too much, too early.
The full price with shipping appeared only after several form fields. People filling in an address before they know the total tend to stop filling it in.
Nothing to help pick between similar chains.
Rope, Franco, Cuban, width, length — real decisions with no guidance on the page, so the shopper left to compare and did their comparing on a competitor’s site.
BUILT
What We Built
Rebuilt the product page around the decision.
Metal and purity, weight in grams, every length and width, clasp type, and a plain care note now sit high on the page. The shopper can answer their own questions without leaving.
Gave every piece a proper gallery.
Multiple angles, an on-body shot for scale, and pinch-to-zoom so someone can inspect the links the way they would in a shop. In jewellery, letting people look closely is letting them buy.
Put trust where the money decision happens.
Return window, material guarantee, insured shipping and real reviews now sit beside the buy button — not buried in a footer nobody scrolls to.
Designed the phone experience first.
Full-width images, a clean swipe gallery, specs within a thumb’s reach, and a buy button that stays in view as you scroll. The phone became the best way to shop, not the worst.
Showed the real total sooner.
Price, shipping and any duty now appear before the form, and the checkout asks only for what it needs. Fewer fields, fewer surprises, fewer abandoned carts.
Added a simple chain guide.
A short, visual explainer of styles, widths and lengths, linked straight from the product page, so people choose with confidence instead of leaving to research.
IMPACT
Where AI Helped — and Where It Did Not
AI made the volume of the fix affordable. Writing clear, honest spec blocks and care notes for a full catalogue of chains — every metal, every length, every style — is the kind of job that stalls a project for weeks. AI drafted the lot in days, ready for review.
A designer decided what a jewellery buyer actually needs to see and in what order. That the material guarantee outweighs another product shot. That weight in grams reassures where marketing words do not. Where the trust signals belong so they land at the moment of doubt. AI can fill a page. It cannot tell you which three facts turn a browser into a buyer. That call is the work, and a person makes it.
05 RESULT
The Results
RESULTDETAIL
Add-to-cart up 43%First two months after the redesign [confirm window]
Mobile checkout drop-off down 31%Fewer buyers abandoning between cart and payment on a phone
Six trust signals addedReturns, guarantee, insured shipping, reviews, secure-checkout and authenticity, all in view at the buy point
Three taps to buy on mobileDown from a longer path that lost people before the total appeared
Product pages now answer the buying questionsMetal, weight, length, clasp and care shown before the shopper has to ask
Chain guide liveA visual style-and-size explainer linked from every product page
MEANS
What This Means
Price sets the bar for the page.
The more an item costs, the more the page has to earn the sale. A high-ticket product on a low-effort page is money left on the table.
In jewellery, showing is selling.
People buy what they can inspect. More angles, scale and zoom do more for conversion than any headline.
Trust belongs at the buy button.
Return policies and guarantees hidden in a footer do nothing. Beside the price, at the moment of doubt, they close the sale.
The total should never be a surprise.
Shipping and duty revealed late is the classic cart-killer. Show the real number before the form, and more forms get finished.
The phone is where the sale is won or lost.
Most shoppers arrive on mobile. A phone experience built first, not shrunk down, is the single biggest lever on this kind of store.
FIX
What This Does Not Fix
Worth being straight about:
Prices that are out of line.
A better page brings more people to the price. If the price is wrong for the market, more of them will still walk.
A product that under-delivers.
If the chain in the box disappoints against the photos, returns and word of mouth will undo any gain at checkout.
No traffic to begin with.
UX turns visitors into buyers. It cannot create visitors — that is SEO, paid and social doing their jobs upstream.
Slow or unreliable shipping.
Winning the order is not keeping the customer. A great buy flow followed by a two-week silent wait loses the repeat sale.
WORKS
Why This Works Elsewhere
Any store selling considered, higher-ticket items has this problem — furniture, watches, bikes, instruments, anything a shopper thinks twice about. The tell is a healthy number of product views and very few of them reaching the cart. People are looking, and the page is not answering.
The fix is rarely a bigger discount. It is a page that answers the questions a real buyer asks, shows the item honestly, and earns the trust a high price demands.
NEXT STEP
The Next Step
Give us access to your store analytics and a session-recording tool. You get back where buyers hesitate and leave, a ranked list of what to fix first, and the revenue each fix is meant to move.
Services Provided:
UI/UX audit, ecommerce product-page design, mobile-first commerce, trust and conversion design, checkout optimisation, photography direction, content writing, session analytics, reporting